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App outage locks hundreds of Tesla drivers out of cars
应用程序中断将数百名特斯拉司机锁在车外
Hundreds of Tesla drivers were locked out of their cars at the start of the weekend after the manufacturer’s mobile app suffered an outage – and dozens voiced their complaints on social media. Elon Musk, Tesla’s chief executive , said on Friday that the company’s mobile application was coming back online after the app server outage. Musk was responding to a Tesla owner’s tweet, who said that he was experiencing a “500 server error” to connect his Model 3 through the iOS app in Seoul, South Korea.
上周末初，由于特斯拉的移动应用程序出现故障，数百名特斯拉司机被锁在车外，数十人在社交媒体上表达了他们的抱怨。特斯拉首席执行官埃隆·马斯克上周五表示，在应用服务器宕机后，该公司的移动应用将重新上线。马斯克是在回复一名特斯拉车主的推文，这名车主表示，他在韩国首尔通过iOS应用程序连接Model 3时遇到了“500服务器错误”。
About 500 users reported they faced an error at about 4.40pm ET (9.40pm GMT), according to outage monitoring website Downdetector, which tracks outages by collating status reports from a series of sources, including user-submitted errors on its platform. There were just over 60 reports by about 9.20pm ET. According to Electek, Tesla’s systems rarely have outages, though the website said that, in September 2020, the company had experienced a complete outage of both its customer-facing servers and internal system for several hours.
根据网络故障监控网站Downdetector的数据，大约500名用户报告他们在美国东部时间下午4点40分（格林威治标准时间晚上9点40分）左右遇到了故障。Downdetector通过整理一系列来源的状态报告来跟踪故障，其中包括用户在其平台上提交的错误。截至美国东部时间晚上9点20分左右，仍有60多份报告。根据Electek网站表示，特斯拉的系统很少出现宕机，但在2020年9月，该公司面向客户的服务器和内部系统都经历了几个小时的完全宕机。
Stuart Masson, editor of the Car Expert website, told the BBC that Tesla drivers were not entirely reliant on the app. “There will be a secondary mechanism to get in or out of the car beyond the app, the difficulty will come for drivers if they are not carrying it,” he said.
汽车专家网站编辑斯图尔特·马森告诉BBC，特斯拉司机并不完全依赖这款应用。他说：“除了这款应用程序外，还会有一个辅助机件来控制进出汽车，如果司机没有携带它，那么困难就来了。”
